Jr. Customer Service Executive
Tata Communications
Chennai, India
Posted On Mar 19, 2024
Job Description
Broad outline of the Role
- Responsible
for driving day to day project operations. This is an operational role
that may seek appropriate level of guidance and advice to ensure delivery
of quality outcomes.
Purpose - Broad objective of the role
Size and Scope of Role - No. of direct
reports
Size and Scope of Role - Total team
size
Minimum qualification & experience
- Graduate
and/or equivalent experience. 0-4 Years experience
- Graduate
with 0-4 Years experience
Other knowledge/skills
- NIL
Key Responsibilities
- Regularly
participates in important projects or activities as a full contributing
team member.
- Assists
the team in conducting site visits with the team.
- Actively
coordinate site preparation for readiness related to ramp up of resources
and infrastructure.
- Ensure
all installation functions are performed in a timely fashion to meet
agreed SLAs/KPIs
- Perform
escalation management, wherever necessary and in case project is in
jeopardy.
Technical Competencies
Knowledge / Skills
Job Segment: Customer Service
