Customer Service Agent (International Voice & Webchat)!
Tata Consultancy Services
Mumbai, India
Job Posted On: Mar 06, 2024
Job Description
- Customer Service Agent (International Voice & Webchat)!
Work Location: Mumbai
Job Description:
- · Bachelor's degree
- · Proficient in relevant computer applications and systems
- · 0.9 Months-5 years of experience in a call center environment
- · Knowledge of customer service practices and principles
- · Professional phone etique tte
- · Exceptional listening and conflict resolution skills
- · Excellent data entry and typing skills
- · Superior listening, verbal, and written communication skills
- · Ability to handle stressful situation appropriately
- · Willingness to co-operate with others and work to team and business goals
Customer Service Agent Job Responsibilities and Duties:
- · Answer incoming calls, respond to emails and chats
- · Explain company's features, products, and services
- · Make billing adjustments in accordance with company policies
- · Assist customers with service or feature modifications on account
Desired Candidate Profile
- Qualifications : BACHELOR OF ARTS
