Sr Customer Service Executive - Network Operations & Support
Job
Description
Broad outline of the Role
·
The role
is responsible for network operations and maintenance. This is an operational
role that may seek appropriate level of guidance and advice to ensure delivery
of quality outcomes.
Purpose - Broad objective of the role
Size and Scope of Role - No. of direct reports
Size and Scope of Role - Total team size
Minimum qualification & experience
·
Graduate
with 0-4 years of experience
Other knowledge/skills
·
Demonstration
of problem-solving skills
·
Prior
experience in providing technical support in fast paced, high availability,
24X7 environments.
·
Knowledge
of network, operation systems
Key Responsibilities
·
Maintaining,
administering, upgrading, and troubleshooting network tools and equipment
·
Assisting
with and implementing installations as required for new and existing customer
and internal projects inclusive of - terminations, testing and labelling of
most common transmission mediums, hardware installations etc.
·
Ensure
SLA are achieved and work proactively to maintain the same.
·
Conduct
vulnerability assessments for networks, Servers, applications, and operating
systems
·
Conduct
network security audits and scanning on a predetermined basis.
·
Compile
and track vulnerabilities over time for metrics purposes.
·
Timely
upgradation of all the tools used and their related documents like SOPs etc.
Technical Competencies
Knowledge / Skills
Job Segment: Network Security, Technical Support, Network,
Security, Customer Service, Operations, Technology
