Customer Service Agent (International Voice & Webchat)!
Job Description
Customer Service Agent (International Voice & Webchat)!
Work Location: Mumbai
Job Description:
· Bachelor's degree
· Proficient in relevant
computer applications and systems
· 0.9 Months-5 years of experience in
a call center environment
· Knowledge of customer
service practices and principles
· Professional phone etique tte
· Exceptional listening and
conflictresolution skills
· Excellent data entry and
typingskills
· Superior listening, verbal,
andwritten communication skills
· Ability to handle stressful
situationappropriately
· Willingness to co-operate with
othersand work to team and business goals
CustomerService Agent Job Responsibilities and Duties:
· Answer incoming calls, respond
toemails and chats
· Explain company's features,
products,and services
· Make billing adjustments
inaccordance with company policies
· Assist customers with service
orfeature modifications on account
Desired Candidate Profile
Qualifications :BACHELOR OF ARTS
