Customer Service Operations
Tata Communications
Pune, India
Posted On Mar 19, 2024
Job Description
Broad outline of the Role
- The
role is responsible for managing customer queries and operations. This is
an operational role that may seek appropriate level of guidance and advice
to ensure delivery of quality outcomes.
Purpose - Broad objective of the role
Size and Scope of Role - No. of direct reports
Size and Scope of Role - Total team size
Minimum qualification & experience
- Graduate
with 0-4 years of experience
Other knowledge/skills
- Demonstration
of problem-solving skills
- Prior
experience of providing customer service support in fast paced, high
availability, 24X7 environments.
- Maintain
awareness of latest technologies in the domain
Key Responsibilities
- Taking
ownership of customer issues reported, solving their problems through by
providing resolution.
- Researching,
diagnosing, troubleshooting, identifying solutions to resolve
system/application issues.
- Following
standard procedures for proper escalation of unresolved issues to the
appropriate internal teams
- Ensure
SLA are achieved and work proactively to maintain the same.
Technical Competencies
Knowledge / Skills
Communication Skills
Job Segment: Operations Manager, Engineer, Operations, Customer
Service, Engineering
