Sr. Customer Service Executive
Job
Description
Job Overview
To assist in handling and managing all aspects of Vistara operations and
customer services at the airport including check-in, boarding, ramp handling,
arrival & baggage services, in an efficient and professional manner.
Key Responsibilities
·
Ensure
Vistara operates in a safe and secure environment, by complying with internal
and external operating standards and procedures
·
Ensure
that Vistara upholds high standards of customer service delivery based on
guidelines set out by Ground Services Department and Station Management
·
Work
closely with service partners (ground handling, catering, engineering, etc.) to
achieve flight punctuality and customer satisfaction
·
Administrative
duties including mishandled baggage, catering, flight reports and vendor
invoice verification
·
Other
duties and projects which may be assigned from time to time
Skills & Attributes
·
Good
Communication Skills
·
Willingness
to work in shifts
·
Possess an
aptitude for customer service
Work Experience
·
Minimum
2-4 years of work experience
Qualification
·
Amadeus
knowledge shall be an added advantage
·
Graduate
from a recognized university
Eligibility
·
Minimum
tenure in the current role and level - 18 Months as of IJP release
date and must have attained minimum performance rating of GP3 in the last
appraisal
·
Must be
"confirmed'' in service
Location
- Kolkata
