Jr Customer Service Executive-Product & Network Design,Developement & Implementation
Tata Communications
Chennai, India
Posted On Mar 19, 2024
Job Description
Broad outline of the Role
- Operational
role that works under direct supervision, responsible for day-to-day
platform and network planning operations
Purpose - Broad objective of the role
Size and Scope of Role - No. of direct reports
Size and Scope of Role - Total team size
Minimum qualification & experience
- Graduate
with 0-2 years of experience
Other knowledge/skills
- NIL
Key Responsibilities
- Maintain
daily activities and routines.
- Ensure
SLA are achieved and work proactively to maintain the same.
- Responsible
for driving day to day system and service engineering and
operations.
This is an operational role within Fibre services to Plan, Design and As built the Fibre assets in GIS tools that may seek appropriate level of guidance and advice to ensure delivery of quality outcomes. - Monitor
and ensure proper completion of network surveying/design activities by
Build Partner
- Active
Participate in both Internal and External Meeting.
- Resolve
issues affecting projects scope, quality, risk, and timeline
- Work
with build partners to deliver the orders as per plan
- Manage
delivery of ordered circuits to meet plan time frames
- Develop
and maintain long-term vendor relationships.
- Provide
supporting data for vendor management score cards
- Participate
and support periodic services reviews with key vendors
- Maintain
circuit inventory and reporting mechanisms
Technical Competencies
PNI-GIS, Small world, MS office, order management, Supply chain management
- Candidate
Should have strong knowledge on Telecom Network architecture and their
components.
- CAPEX
& OPEX calculations for better fibre planning.
- Candidate
should have detail knowledge in GIS Network applications Small World,
MicroStation, Arc GIS & BT Open reach Portal.
- Cost
benefit analysis of the projects including feasibility studies.
- Candidate
should have good Communication skills to have different level of
conversations with the on-shore / Off-shore stake holders.
- To
Prepare the High-Level design document by providing Scope of work,
Splicing schematic, civil and cable plan etc to build partner for
implementation.
- To
Capture the Low-Level design in GIS Applications.
- Highly
technical and analytical
- Ability
to work effectively across internal and external stakeholders
- An
effective multi-tasker who navigates a fast-paced, deadline-driven
environment with grace and efficiency
- Excellent
at creating and maintaining working relationships across all levels and
disciplines, receptive to feedback and input from others, and quick to
apply changes
- Work
with internal subject matter experts to gather information, synthesize
business and technical concepts, build strategic business metrics, and
write original content that drives decision-making at the highest levels
of the organization
Knowledge / Skills
Job Segment: Geology, GIS, Supply Chain Manager, Supply Chain,
Technology, Engineering, Operations, Customer Service
